General Public Comments
  • it was a little hard to navigate, but I am sure in time I will be flying through this.  thank you.

  • Such an important resource.  I'm excited and grateful.

  • I am a librarian searching for a needle in a haystack and needed another set of eyes!  So glad I thought of it!

  • The librarian that responded to my query was quick to respond and did not stray from my target question. Her response was specific. I was very pleased. I will use this service again.

  • Very well executed, even on my older Mac OS and alternative browser. Congratulations to be webmaster who appears to be doing a very good job of keeping the website accessible and W3C compliant.

  • Fabulous! I had a completely positive experience!

  • It was a good experience. My questions were answered quickly and I appreciated the ease of using my computer at home and not having to stand in line at the library or even be on hold on the phone. Thanks for this service.

  • This is SUCH a wonderful service! I've only known about it for a few days, this is the second time that I've used it. The friendly & helpful librarian quickly gave me some extremely useful information that I could not have obtained otherwise without inconvenience. Thank you so much for offering this!

  • This is an excellent service. Thank you for helping me.

  • Excellent service to provide, and excellent service provided!

  • Very quick and very friendly service! Thank you!!

  • The information received was helpful.

  • This is an excellent reference service.

  • Great help for ebook information!

  • This site is wonderful and so useful for our students and our teachers.

  • Fast service, 24/7, is very impressive. Thank you so very much. Will use again.

  • Very helpful librarian, who answered all of my questions. A great service!

  • This is an amazing service that more people should know about. Great work!

  • Librarian helped out immensely via chat. I actually had to walk away from the computer but she kept on typing and by the time I got back all the info was right there in front of me.

  • Thanks a lot - great stuff!!

  • Really great service. So thankful there is someone who can try to help at anytime of the day or night.

  • Excellent service. Thank you for making this available!

  • Librarian provided me with good help at a very stressful time. (Patron seeking unemployment benefit information)

  • This was a huge help to me. Thanks so much.

  • This is outstanding and the librarian went above and beyond what I asked for.
    I'll be back!

  • This service is invaluable! Thanks so much for helping me answer my question.

  • Wow...this is awesome!! now i don't have to purchase books ( i'm on a fixed income )
    and i can just ask for what i need through this service!!! Just awesome!!!

  • This is so super. I really appreciate a live persons help.

  • I got great help that will help me make a very important decision.

  • This chat format was very comfortable efficient. I will use this service often. Thanks so much!

  • I am impressed. I had a tough question and the librarian I chatted with really stuck it out. Thanks so much!

  • Wonderful service!!! Found information that could not be located anywhere else. Keep up the good work!

  • Very quick and helpful response. Thank you

  • This was great. My neighbor told me about it and I tried it first time and it was quick and easy.

  • The reference service was very easy and fast. I got the answer to my question and a little more useful information.

  • I'm always amazed (impressed) how the librarian can find sites I couldn't. I really appreciate their expertise and help! It's a great service.

  • This was really excellent. I like how the person sent me website right to my computer. Too cool!

  • This was super. I really appreciate being able to get live help from the library. A friend told me about this service after they tried it. You should spread the word louder so folks know.

  • This is the first time I tried this service. It's amazing. A real person helped me and sent me some information straight to my computers. I love it!!!

  • The librarian did much more than I was looking for. Very helpful

  • Very quick and accurate service. I was very pleased and can see that this will be a useful tool in the future for me and my wife. Thank you.

  • first time user gives you 2 thumbs up :)

  • Fast easy simple, almost a heavenly experience.

  • Really excellent service. The librarian was so fast and a real person was helping me. That's too cool. Thanks for providing such an outstanding service for us all.

  • This librarian answered a question for me in just a few minutes. I had searched online and not even come close. It's very easy, and it's a REAL person! That makes all the difference.

  • My question was answered very quickly, and the information provided was very helpful.

  • I heard about this "Ask a Librarian" thing a few years ago, when I was at Kutztown U, but forgot all about it until I couldn't locate info I need. This service is awesome and I will DEFINITELY come back again. THANKS so much!

  • Great service, quick and accurate!

  • Good interaction and excellent resources given!

  • Very professional, hardworking Librarians. I appreciate their creative problem solving approach to my question.

  • This librarian answered a question for me in just a few minutes. I had searched online and not even come close. It's very easy, and it's a REAL person! That makes all the difference.

  • I love it how the librarians always know where to go for sources. But overall I just love this site.

  • I use this website ALL the time and I always appreciate these librarians hard work. Its so nice to be able to ask someone for legit websites rather than using google or yahoo and knowing that these websites have real information. I cannot thank the librarians enough for their work and their time spent helping out students like me!

  • This is a wonderful service. I really like the quick help and I don't have to ever get up from my computer.

  • my librarian told me about this service and I needed help finding a book and the helper was awesome. a+++

  • Thank you! Great service!

  • My librarian was very nice and resourceful.

  • Thank you for the service. I learned a lot about it in PC class at the Carnegie library in Oakland.

  • What a wonderful and useful service you are providing to the public! Thank you!

  • My online librarian answered my question very quickly. This was a remarkably positive experience and I will definitely use the service again. Thank You!

  • The librarian was very helpful, and explored a number of different possibilities. I appreciate the support and help.

  • I had a good experience and will definitely use this service again.

  • Although I was short on time, the librarian e-mailed the information that I requested. Great service!!

  • I have always received excellent and prompt service using this. Thanks!

  • This is one of the best services I have encountered. What a nice thing to be able to live chat when I need to. Thank you so much.

  • The person that helped me was awesome; found just what I was looking for.

  • (11:01pm) Greatest thing since sliced bread or tax rebates. Thank you, Thank you.

  • I always use this service when I need help. It's one of the best things offered in PA for those of us who can't get out very easily.

  • Thanks for the great resources.

  • Thank you so much for this valuable service! It was extremely user friendly!

  • This is so awesome when there's no one else can help you. My parents didn't have the foggiest idea of what i was trying to find Great response. Thanks!

  • This site is awesome. The help is quick and fast and always such good info.

  • The librarian was really nice and found a website right away that was helpful.

  • This was great and so easy to use. Live chat is always the best way to go. Thanks libraries!!!!

  • My helper was awesome. This is a fantastic service. It's so nice to have a chat option like all the big companies have nowadays.

  • This service is awesome. To actually get help from a real person!!!! It's better than any other answers site on the web.

  • This was an excellent service. I really like being able to chat live with a person. My kids tell me this is the future.

  • Thanks for this wonderful resource!

  • What a delightful service. The librarian was so nice and helped me find stuff on the Internet box that I would have never gotten close to finding on my own.

  • Librarian Debbie was very nice and got me started in the right direction. I love live chat options!

  • This service is great and I would use it again and highly recommend it to people like me who are not computer literate.

  • What a great service and the fact that it is available 24/7 is fabulous. I'll donate some $$ today, I know the libraries are struggling.

  • Librarian was super fast. What an excellent service.

  • Librarian was very helpful and took a lot of stress out of my day. It will make finding an appropriate book much easier.

  • This is an excellent service. Pat on the back to PA.

  • Absolutely fabulous service. My helper saved me from wasting my time surfing around the web looking at inaccurate babble.

  • Martha was very prompt in responding to my question. She answered in great detail and was very helpful.

  • I have told others about this great site.

  • The service provided a response very quickly. The librarian was knowledgeable and friendly. Thank you.

  • AskHerePA is a wonderful service, always get the help I need. Librarian was very helpful and I will definitely use this service again.

  • Thank you. This is a wonderful service, and I will recommend it to others.

  • This is a wonderful service and the librarian provided me with some useful links and was very fast in responding. Thank you!

  • They were very prompt and found what I was looking for and told me where it may be found.

  • I liked the service and it was quick

  • To everyone who knows the importance of LIBRARY.
    L is for the listen, learning and love you receive.
    I is for the information thats catalog, view, and stored you give.
    B is for the Beautiful outstanding assistance you give.
    R is for the respect we have for you love of the profession.
    A is for the assistance you give with a smile.
    R is for the readiness reliable service all over any time.
    Y is for you librarians all over the world cause you are loved by all of us.

  • Great Service. I am glad to see that my tax money is paying for something worthwhile.

  • What a fantastic service. Very helpful, convenient and actually fun.

  • Very quick, professional, competent and HELPFUL. Thanks!!

  • (11:37 PM) Librarian was AWESOME!

  • It was efficient, prompt, and very helpful. This service saved me a great deal of time and effort.--The Morrisville library branch was closed so I would have had to travel to the Library in Lower Makefield for a similiar service.--The person that got me the info(LEE-Phila public library) was exceptional. Thanks!

  • I live in Delaware Co. in Swarthmore, PA. The librarian was so helpful and was even willing to direct an email question to our local staff on a weekend. I couldn't believe how easy and congenial this service was.

  • The librarian was terrific. She helped so much. I appreciate the service provided by this website.

  • I'm still stuck in the old days where I don't really perform too many actions online, but my librarian was very helpful and sweet. I most certainly will use the option again. Finally someone is using tax dollars in a positive manner (the library system). Great job Delaware County and the International Network.

  • I'm so grateful for this service as I work on a historical novel for children 9-12.

  • I was very pleased with the promptness of the question / answer process.

  • Librarian - New Castle PL Jennifer was absolutely wonderful!! She was very clear in her directions to me, and helped me out immeasurably! Thank you very much!

  • Librarian was very polite and helpful. Thank you for providing this service.

  • The librarian provided great service!

  • Mrs. Sharyl was very helpful. She brought me to the Record Login page and explained exactly what I needed to do. Very kind, very helpful.

  • I absolutely love this service. It has helped me both personally and professionally.

  • I enjoyed chatting with a human being instead of going through a mish mash of information on my own. Additionally, the librarian was very helpful. I didn't even know the name of the show that I watched on PBS but Bonnie nailed it for me without my even asking her. Thank you.

  • Excellent site for answers. Keep up the good work.

  • As always, I got good leads to find the answer I'm seeking. Please continue to offer this service.

  • I cannot thank Sarah enough for her kindness and patience to this elderly citizen of 82 years.

  • I strongly suggest this to ANYONE in Pennsylvania who is wanting factual iformation. I just thought I'd use it for factual information but it gave EVERYTHING about the topic but still narrowed it down to a small but informational piece. I love this. Anyone can use it!!

  • I have used this option to find more information when I have been frustrated with the internet and searches to no where. The service is excellent. The librarian's are very helpful. This process is a wonderful way to steer the general public to the right place for information. I just can't say enough about this system. I just love it.

  • This service is nothing short of miraculous. The librarians who support it are exceptional fact-finders. Thank you for making it available.

  • Today was the first time I used this feature -- IT IS AMAZING! And I did not use it for something mundane and simple, but a legal reference book that is hard to find. I did not even have the name of it right -- the librarian who helped me was VERY, VERY POLITE, very helpful, and while a current volume of the book was not available in any PA library he searched, he found me the phone number and website of the Bucks County Bar Association -- who most certainly have the book and can help me out further. WHAT A GREAT SERVICE! This is wonderful! This service saved me easily 20-30 hours of solid work and countless hours of frustration. GO PA LIBRARIES! ASK A LIBRARIAN IS A VERY, VERY WORTHWHILE SERVICE!

  • The fact that the service is answered by other library districts when one is closed makes it even more user friendly for those of us who access the site at inopportune times.

  • Very nice service. I was afraid I might have to wait since it was a little late in the evening, but I got help right away.

  • This was so helpful. The librarian suggested a site I'll be sure to bookmark. She was remarkably attuned to my question. Thank you for this service.

  • It's great to have an instant answer--even though Andrew found that the library didn't have what I need, it's nevertheless wonderful to have such a service for checking! Thank you.

  • I had tried to search the web but every site wanted money to get the information I wanted. I decided to try the public library since I was not looking to become a member of any online site, as the websites encouraged. Your librarian, Jill, was of great help and kind as well. Thank you for your service.

  • I live in Texas and doing genealogy on my family whose roots are in Somerset County, PA. The response to my question was excellent. Very nice to know such a valuable source of information is available.

  • The librarian was very thorough in answering my questions. It was done
    quickly and efficiently.

  • This is one of the best services offered by the state of PA.

  • This service is brilliant. I am currently in New Zealand being helped by your team. I am a daughter of PA and sometime resident. Thank you!

  • I really enjoyed my live chat and found the information great. It is a cool service and I definitely will use it again. Thank you very much.

  • This is a very valuable service and extremely easy to use. The person who assisted me was extremely helpful and accommodating!

  • I'm doing genealogical research. A 24/7 librarian was able to point me back to my local library for the necessary link! Thanks. Great job. (I didn't realize this was offered locally too. I've only been doing research on my family for the last month...)

  • I love this website and use it for all my projects! It is so helpful and the librarians are so nice!

  • I find this site very helpful when I am struggling to find specific information and can not do it on my own. Thank You for this service.

  • Appreciate quick help of Librarian Abby. It's a very useful website. Thanks.

  • I love this resource!!!! We are so lucky to have it. Thank YOU!

  • This service is so great and easy to use and I always get the information I need faster than if I had spent the time to look on my own.

  • Response was very quick and relevant. I was delighted!

  • The librarian was quick and extremely helpful, found me exactly what I needed and explained how she did it. Thank you for the help!

  • I think this feature was awesome! I would never have thought it was so quick and the librarian was very helpful.

  • I am always pleased when I use this service and I recommend it to others.
    Thanks for being there.

  • I love this service! It has saved me so much time in my professional day!

  • I am 74; most of this electronic stuff can be confusing. This site worked real well.

  • I appreciate this library service & have always found the librarians very friendly & helpful. My children also use Ask Here PA when doing school assignments & papers. Thanks so much!

  • With very little information on my part, Kurt was persistent and found my answer. I had been looking for four years. Hurrah!

  • I could not believe how fast I received a reply to my question. Also, the answer was right on target. Thank you so much for this service.

  • I found this service to be very helpful, I'd certainly recommend it to anyone who is also doing research. I don't know if other library systems have this service, but it's probably a good idea.

  • I found this website extremely helpful. I am doing some family research and the librarian was efficient and knowledgeable. If I need information about Pennsylvania, I will definitely try this again.

  • Fantastic! I wish everything in life was this easy.

  • Simply excellent!!!!

  • I have used this site many times and they have always answered my questions and they were always very nice. Thank you for having such a service. I'm handicapped it this is nice not having to leave the house.

  • You were very helpful and knowledgeable in the brief time that we were online.
    An invaluable service to the community and Commonwealth!

  • This is a wonderful service for patrons who have questions when libraries are unavailable. The librarian who assisted me was very knowledgeable, and was able to provide me with great resources.

  • Carnegie was so professional. I could feel it as if we were face-to-face. Thanks, Donna

  • What a great reference! As a relatively new user to internet searching, it was great to be directed to website info. I would definitely refer to your service again!

  • This service is so easy to use and helpful. Thank you so much for providing this helpful service that I can access from the ease of my own home.

  • Thank you for having this program. The librarian helped me find a book I was looking for and I was able to request it from CLP. Very efficient program.

  • Great service on a Sunday, thanks ever so much.

  • Sharyl seemed to go "the extra mile", doing everything she could think of to help me. She was very helpful, did a very good job.

  • This was a blessing. Thank you!

  • How did I find out about your service? It was through GOOGLE searching "PA Grand Canyon". The result was excellent. Beth, Williamsport, did a great job. Thank you.

  • This is a great tool!

  • There is so much information available on the web that I find it scary. To find a source where I can ask questions is marvelous. I found this website by googling for something else and I'm glad I did. I have already bookmarked it. Thanks for providing such a fantastic service.

  • This is great, and I got a question answered that I probably wouldn't have remembered to ask when my library was open. It's not even 10am on a Sunday!

  • The service was fantastic. I was given exactly the information that I was looking for. I ended up with an abundance of info from websites including videos and had the added benefit of having it all emailed to me so I didn't have to worry about writing it down or forgetting some of the web sites. The librarian was tremendously helpful, polite, and knowledgeable about finding information on the web. Wonderful service!

  • I was very surprised that my question was answered almost immediately. This is the greatest thing since French toast. Boalsburg Resident.

  • Abby was very helpful and I now know that I can get a Library card for free!
    Thanks so much!

  • Fantastic service! Saved a lot of time by corresponding with a real person in real time.

  • Librarian was very helpful, gave me exactly the info I needed and was very quick.
    I'll definitely use this service again.

  • It was really great to get help on a Sunday when the library is closed.
    Thank Abby very much. Regards, Larry

  • I am a library clerk in a small library. I often work the desk alone. This service is wonderful for me to help patrons without taking lots of time away from other patrons. THANKS! This is a super service.

  • I was helping a friend find information after their house burned down - info on health hazards that remain after the fire is put out. (Related to the decision of rebuilding or moving somewhere else.) I had tried to find information on the Internet myself, but my search keywords weren't good enough. The librarian was able to find many good websites really quickly. I really appreciate this service. Love too that it's available all hours. It's currently 9:30 pm on a Sunday night - most places wouldn't be open.

  • I am 78 years old. Years ago worked as a circulation clerk in the Library.
    Just love this service. Thanks to all of you.

  • I'm truly amazed - I got an answer within seconds at 1:00 AM in the morning!

  • I had already spent a fair amount of time searching for what I needed before going to Ask Here Pa. The librarian found materials quickly and zeroed in on what was needed within a couple of minutes! Thanks for saving me time.

  • I appreciate the fact that there is a web site like this for people like me who have questions but are embarrassed to ask just anybody. Thank You for your time!!!

  • This is a GREAT service and I was very happy to be able to get this info over the computer and was able to place a hold on exactly the book that I need!

  • Linda was very helpful to me in researching my rather esoteric question. The real value to me was that she was able to verify the reputability of the source of my answer from the website. There is so much junk on the Web that I am hesitant to know if I can believe what I read. Thank you so much!!! This is a fabulous service. I just discovered it and look forward to using it again. I feel that my tax dollars are well spent supporting this service.

  • This site is amazing. The live help is great! (1:08 a.m.)

  • Your network is impressive. I asked a question about Philadelphia, your rep was in Williamsport, it was before 8:00 A.M. on a Sunday morning -- yet the response was prompt and the help offered was just right. Good job!

  • The immediacy of the response was incredible. This is a wonderful service and so appreciated.

  • Thank you so very much. This is a lot easier than deciding to drive from Butler to Erie PA in weather that isn't always great...and close to 5 p.m.! I certainly do appreciate the help in starting this search. The lady Jane in Bethlehem was very nice, fast and professional! Again, my thanks, Butler, PA.

  • With this being a holiday, I was very surprised how quickly Pat M responded to my request for information. She was thorough and right on target. This information is very useful and informative. This is a great program and many thanks to Pat M for the help.

  • This site was highly recommended by (my local librarian), an employee of Carnegie Free Library Beaver Falls. I was quite skeptical, but am glad I tried it. Having a virtual conversation when you're looking for information is quite helpful. When I tried to search with Google beforehand, I got a lot of options that had nothing to do with my question. Having this "chat" with the librarian was specific and fast, no garbage to sort through whatsoever. Much thanks to (my librarian) and (the chatting librarian), and anyone who made this site possible. I'll be spreading the word for sure.

  • I am impressed with the service. Money well spent! I received the information in less than 15 minutes and I have spent many hours on my own trying to find this out, on the net and by asking other folks if they knew the answer. I can now proceed with my life.

  • I just happened upon this website through my first time use of the internet library service. This is so cool!! I have a disabled son and can't get out of the house to go to the library. This is a great service!!

  • Ask Here PA was great I didn't think she could help but she had the information I needed in seconds. I will definitely use it again.

  • All I can say is WOW. So helpful....Saves time researching....Just wonderful...... This site deserves a 5 STAR RATING.

  • Great information center and my librarian was very helpful. I am a senior citizen and this site will be worthwhile for information. My tax dollars really are at work! Thanks.

  • I am a senior citizen and this is my first time with the service. It is excellent and I will certainly use this service in the future.

  • This was a fantastic feature on your website! As a stay-at-home mom to a one year old, it's not always easy to get out of the house to run errands. I've bookmarked the web page and will be sure to visit it next time I have a question to save me the trouble of loading my son into the car!

  • "Hamlin Library Lori" was very positive in her willingness to help me out and persistent in her efforts. I appreciate it very much and got some leads to help with my family history research. Thanks for the service! Irvine, CA

  • I never used a chat service before, and this one was very easy to use.
    I got a quick and accurate answer to my question, and the librarian was nice.

  • I am an activity director in a nursing home. My time is very limited and I search for days to get the information for programs. This is much easier and faster to get all the general information for a topic of interest in one location. WOW! I have an assistant director. Thanks again. What a tool. I will be sharing this information with others in my field.

  • I really enjoy the fact that you get to chat with a real person.

  • My librarian was a great help in less than 4 minutes!

  • It is always helpful using this service because you can look up your answers 24/7. I like it best because I can find answers when I don't know where else to look... It's very useful!

  • Ask Here Pa really helps with any question or problem. They find the best information.
    The search service was fast and efficient. I like the fact that I can tell the librarian more about my search while my initial question is being researched. I also liked that the second site suggested was the answer. Thank you.

  • I was surprised how quickly someone responded to my query. I liked how the websites that he recommended for me to use appeared on the left side of the screen. It is also a nice feature to have a transcript of the conversation emailed to me.

  • This is a great service, like having a live search engine.

  • What I really like about the site was not only the speed with which the answers were provided but also the genuine desire of the librarian to help me out. I think this is terrific.

  • This service is very helpful. It was efficient and effective. Thanks to the librarians!

  • This is a fantastic service. I heard about it on the radio and decided to give it a try. The librarian was fast and friendly and found the answer for me.

  • This is an outstanding service. I heard about it on the radio today. The librarian was fast and found me excellent resources including a newspaper article, which I never would have thought of myself. It's great to live in Pennsylvania!!!

  • It is nice to know that you can ask a question and get a response that is not from a computer but from a person.

  • I heard about this service on NPR and I used it immediately to get some information for my third-grade son's report and art project pertaining to Iran. I was impressed by the quick, useful response I received which included information on Persian rugs I requested.

  • Rather late in the evening on a Saturday, I needed a piece of information for an article I was writing. Using this new service got me the information I needed quickly and painlessly so that I was able to complete my article without having to wait for normal business hours.

  • I just read about this in today's Philadelphia Inquirer and thought I'd give it a shot since I'm helping my Granddaughter with a project this weekend. The service was wonderful, the responses were immediate and I got some good ideas. Thanks so much.

  • The service was great and fast in locating sites I could go to and it is a wonderful service to have for those of us who are struggling to find what we need. Thank you.

  • Very friendly and fast, this service is extremely valuable, especially for home users.