College Students Comments

  • The information I received seems quite useful.  Being a novice, I did not even know where to begin the research.  This service is impressive and worthy of support from our tax dollars (probably even more than it currently receives).  I couldn't have hoped for a better source.  Many thanks.

  • I was impressed by the quick response and the actual appearance of the website to the right of the chat window.  Thank you!

  • Thank you! You provided very useful information and you were quite good at reference service.

  • At three in the morning, when I hit a brick wall in my research, I found myself able to talk to a person willing to help. It was free, it was easy, it was convenient, it was fast, and it was refreshing. I would recommend this service to any of my college friends. I think it has the potential to be tremendously, tremendously useful.

  • Wonderful service.

  • Response was very fast.

  • This was great!

  • They knew what they were doing and how to do it. I found their help invaluable because I searched and could not find what I was looking for!

  • Quick and very helpful. I'll be recommending this to my friends and family for sure.

  • This site is great! I can get answers for pretty much any matter and in a pretty quick manner! it is very cool that the site can help 24 hours a day 7 days a week!! wow I am going to try to use it for help with homework. Thank you very much.

  • What an awesome resource! I am returning to college as an adult...way past high school. I have a paper to write and have not written a paper in years. I wasn't sure where to start, but the person I chatted with was very helpful! I feel like my paper is "doable" now. Thanks!

  • My librarian was great, helpful and fast!!
  • This site is very helpful, I like that the librarians send you links that help you with whatever your looking for.

  • I think this site is well put together and every time I use it (which is often), I receive the best help! It can really help students, especially college level, who need assistance with certain research topics.

  • The librarian helped me with my research and stayed connected until I was able to find what I needed.

  • ...and it was FAST! Thank you!

  • I love this resource. Librarian Abby found book and web sources that I spent a lot of time trying to locate. Beautiful tool.

  • I absolutely LOVE this service. It helps me so much. Thank you!

  • Wow I was really impressed! I got help within minutes and the librarian was kind and very well informed. I'll definitely be using this again! So helpful and very easy to use/access. Thanks so much!

  • Fantastic experience.

  • Definitely a great site, and very useful!

  • Always excellent!!!

  • Thanks so much, the person who helped me certainly seemed eager and they were also really nice and friendly! I'm sure I'll ace that test now. Thanks!

  • I heard about this "Ask a Librarian" thing a few years ago, when I was at Kutztown U, but forgot all about it until I couldn't locate info I need. This service is awesome and I will DEFINITELY come back again. THANKS so much!

  • I love being able to access the website 24/7 with my questions and the librarian was very helpful. I do so much on the internet, I have forgotten how useful libraries can be, sad but true. After using this resource I have cut precious time and I know what direction I need to go in, whereas before I was clueless. Thanks again.

  • The librarian helped me find a solution to my problem, she stayed on till I found what I needed. This feature is great help! Thank You

  • I love this website and am going to use this again.

  • This is such a wonderful service for which I am extremely grateful! I am working on my Ph.D. dissertation and live at a distance from my university. This site lets me run my citation formatting questions by someone else who can provide guidance.

  • I think this service is invaluable. I absolutely love this site and tell all people about it all the time.

  • This site is wonderful and I am excited that I found it. Sometimes citation manuals are hard to navigate or don't give you example of the thing you are trying to cite. I recieved help from Carnegie Library of Pittsburgh and the person did an excellent job helping me. Thank you so much for a wonderful site.

  • Loved this site!!! I really found it helpful and the librarian was very good. Left with some new ideas on how to research my topic.

  • Thank you very much for all of your help! :)

  • (3:40am) I really appreciate this service.

  • The librarian who helped me was very kind and provided the information that I needed. Thank you so very much.

  • The librarian was very helpful, and he was very patient despite the fact that I had no idea how to do a search. He was very nice!

  • The librarian helped greatly. :) Excellent service!" "Excellent just saved me!!

  • Librarian rocked! I got distracted for a bit but when I got back everything I needed was right in front of me. This service is amazing.

  • I was very pleased with the short amount of time it took for someone to respond and help me. I was equally pleased with the quality of service I received. Thank you!

  • I have never used this service before but I my first experience was great! A librarian logged into the chat within one minute, read my question and presented advice on resources immediately! In the area next to the chat the librarian was able to show me searches that I can perform to attain the necessary information. He asked if I was a student of a college or university since they offer access to many different databases, when I told him which college I was a student of he presented me with and actual web page from the college with the list of relevant databases. I love this service, your needs are met almost immediately and the librarian really pays attention to what is being asked."

  • Esther, the Librarian at Cambria County, was very prompt in responding and very helpful.

  • Librarian was very helpful and patient. She was able to help me with all I needed for my paper. I really appreciate her dedication.

  • I find this service is very useful. The librarian is very efficient and fast in answering questions. The chat is in real time.

  • The Librarian was courteous, and helpful. I appreciate this service and will pass along the site information to people.

  • Love the dual screens - being able see a website suggested by the librarian is extremely helpful and quickly determines if the librarian understands my search request!

  • Thank you for providing such a service.

  • It was extremely helpful.

  • Cheryl was very helpful and the service was great! Thank you for the option to chat with a librarian.

  • It was very helpful and Joanne was very patient with answering my questions. Thank you so much. I got much useful info. Thanks again!!!!!!!!!!

  • This is a wonderful service! As a public school teacher and graduate student, I can't wait to utilize it more often!

  • My librarian Jennifer was extremely helpful and continues to search for books even though there weren't many. Thanks!

  • Amy was really helpful and found me the perfect website for my question.

  • Very impressed! I'll definitely come back next time I need help.

  • Beth was a very helpful librarian! Found exactly what I was looking for!

  • This is a great free service and I am very thankful that it is available to be used by students like me.

  • I am so thankful there are people out there willing to help and share information no matter your location.

  • This person who helped me was one of the best people to search things. Gave lots of good information and extremely quick. I'm actually impressed at the speed and information. Thanks a lot, I will definitely use this service again.

  • Great help, very fast, and really made sure I got what I wanted.

  • This site is absolutely amazing!
    The librarians are extremely kind and bring a ton of knowledge to the table.
    Thanks so much!

  • This was very helpful. I wouldn't have found this answer on my own.
    Thank you for having this service.

  • This site is wonderful for college students such as myself. Keep up the excellent work!!!!


  • I like this a lot because when I'm at home doing research for class I get stuck sometimes. I come here and I get my answers and I can go right back to researching. It is very helpful.

  • This is a great site. I love it! It's awesome that is it 24/7 too, that helps a lot.

  • I never used a library this time at night and was able to speak with a live Librarian.
    You have made my day. Thanks. (12:29 am).

  • I am so delighted with this type of service that I will use it again and I will inform others about this great avenue to receive suberb librarian assistance. Wow, what technology has done for the human race.

  • Surprising service and considering the early hour of 3:30 a.m.
    it was truly remarkable help.

  • I appreciate the fast answers and chat style with the librarians.

  • Thank you for a wonderful service. Having some interaction is so much more useful and timely than e-mail reference, for more complicated questions.

  • Love the fact that you actually can talk to a librarian. It helps a lot to have personal attention instead of just a regular search engine, especially when you have a very specific question! Thanks so much!

  • I was very pleasantly surprised at the wealth of information provided by my librarian in a very short time. This is an excellent service.

  • Thank goodness that someone was there that could explain my question in plain, ordinary, every day language. I have nothing but praise for the person that answered my question and confirmed what I had found out. I am thankful that there is a service like this that I can use and depend on.

  • This was the first time I have ever used this service and was extremely happy with the service I received. I believe that the information will help tremendously and I was referred to sources I may not have found myself. I look forward to being able to use this resource in the future.

  • I am SO impressed with the availability and ease of using this service! Susan was my librarian and she helped me QUICKLY and gave me exactly what I was looking for! I am a "back to schooler" after mid-life and am taking online distance classes. Due to my work and other responsibilities schedule, OFTEN I am not able to access regular reference sources in the community or the online school library during their hours of operation. What a boon for me! And what a convenience to be able to work on my papers on MY schedule - which is sometimes quite late at night! Thank you SO much for this service. I can't wait to email the class and let them know about your availability! Best regards, (name removed), Northampton Community College English101C student

  • I'm 45 years old and not the most computer literate, especially when it comes to "pinpoint," exact content. This is my fourth semester at Bucks Community college, I just found out about this thru a resource locate, lecture at my school library. And I've used it twice already! I did try other search engines on my library's research site, that took me two hours of trying to find exactly what I wanted, it took less than 5 min. through, ask pa, just as it did last time I used it, about a week ago. Thank you so much, maybe I should come right to your site instead of wasting so much time.

  • Great service! I received an answer to my question in less than five minutes. I am really impressed. Thanks!

  • It's by far one of the best sites I have ever used and I have found more information on this career then going to any search engine.

  • The woman I spoke with was very helpful and very nice. She gave me great websites and gave me the direct link so I didn't have to do it myself. This is a GREAT website!!