Staff Schedules

April, 01/01/13 - 01/31/13 (PDF)

March, 03/01/13 - 03/31/13 (PDF)

February, 02/01/13 - 02/28/13 (PDF)

Reports

Chat Sessions Accepted by Staff

Ask Here PA Reports

Zip Code Reports

For Site Coordinators

Ask Here PA Institution IDs List (PDF)

Instructions for adding Qwidget to Facebook (PDF)

About the widget (QuestionPoint widget)

Best Linking Practices

Tips for Site Coordinators

Scheduling and Shift Coverage Policies (PDF)

Training & Documentation

Google Search of Ask Here PA URL's Shared

General Guidelines for Chat Scenarios

Instructions for Practicing Using Ask Here PA

24/7 Reference Best Practices (PDF)

Staffing the 24/7 Cooperative

Ask Here PA Manual (PDF)

QuestionPoint Chat Follow-up & Referral (PDF)

QuestionPoint Training

QuestionPoint Documentation

Software Updates

September 2010

June 2010

January 2010

August 2009

February 2009

November 2008

April 2008

March 2008

July 2007

October 03, 2006

August 13, 2006

Statewide Databases

EBSCO Databases (PDF)

For Library Use

System Requirements

Browser Setup (PDF)

Tutorials

Linking to Ask Here PA

Logos and Links